1. Introduction

This Privacy Policy outlines the principles governing the protection of your personal data collected, processed, and stored during the use of products and services provided by ITP Pack (hereinafter referred to as the “Company”). The Company ensures the confidentiality and security of your personal data with utmost care in compliance with the Personal Data Protection Law (“KVKK”) and other relevant legislation. This document details the conditions under which your personal data is collected, how it is processed, and the security measures implemented.

2. Collected Data

The Company may collect the following types of information:

2.1. Identity Information
Information directly or indirectly identifying the user, such as name, surname, national ID number, date of birth, or passport number.

2.2. Contact Information
Information enabling communication, such as phone numbers, email addresses, residential addresses, and social media account details.

2.3. Financial Information
Credit card details, bank account information, payment history, and billing details.

2.4. Technical Data
IP addresses, device types, operating systems, browser types, cookie information, session durations, and site usage details.

2.5. Usage Data
Records of your transactions and activities on our website, mobile applications, and other digital platforms.

2.6. Sensitive Personal Data
Sensitive data such as health information or biometric data may only be collected with your explicit consent and within the bounds of legality.

3. Data Collection Methods

Your personal data may be collected through the following methods:

Directly Provided Information: Information provided during service registration, form completion, or via direct communication channels.
Automated Collection: Information gathered through cookies, log files, and other technologies.
Third-Party Sources: Data obtained via our partners, suppliers, or authorized third parties.

4. Purposes of Data Processing

Your personal data is processed for the following purposes:

• Providing services efficiently.
• Customizing products and services.
• Fulfilling contractual obligations and facilitating communication between parties.
• Conducting marketing, advertising, campaign, and promotional activities.
• Complying with legal obligations and supporting legal processes.
• Ensuring security and preventing fraud.
• Managing customer complaints and feedback.
• Conducting statistical analyses and market research.

5. Data Sharing

The Company shares personal data only under the following conditions and with the following parties:

5.1. Public Authorities
Data may be shared with courts, prosecutors, police, and other official institutions as per legal obligations.

5.2. Business Partners
Data may be shared with partners involved in logistics, payment, technical support, and marketing to deliver services.

5.3. Group Companies
Data may be shared within the holding company and its subsidiaries for coordination purposes.

5.4. Authorized Third Parties
Data may be shared with analytics providers, advertising networks, and data storage service providers based on your consent.

6. Data Retention Period

Personal data is retained for as long as necessary for the processing purposes. Certain data may be retained longer in compliance with legal requirements:

• Commercial and financial data: 10 years.
• Communication records: 3 years.
• Data relevant to legal claims: Until the conclusion of the relevant legal process.

Data that has reached the end of its retention period will be anonymized, destroyed, or deleted securely.

7. Data Security

The Company implements robust security measures to protect personal data, including:

• Data Encryption: Sensitive information is safeguarded using modern encryption algorithms.
• Access Controls: Policies are in place to prevent unauthorized access to data.
• Security Testing: Regular testing is conducted to identify and address vulnerabilities.
• Backup Systems: Routine backups are maintained to prevent data loss.

8. User Rights

Under Article 11 of the KVKK, you have the following rights:

• To learn whether your data has been processed.
• To know the purpose of processing and the methods used.
• To request correction of incomplete or inaccurate data.
• To request deletion or destruction of your data.
• To know the third parties to whom your data has been transferred.
• To claim compensation in case of unlawful processing.

You can exercise these rights by contacting us via [Company contact information].

9. Cookie Policy

Our website uses cookies to enhance user experience, conduct statistical analyses, and optimize marketing activities. You can adjust your cookie preferences through your browser settings. Types of cookies include:

• Essential Cookies: Necessary for the website’s core functionalities.
• Analytical Cookies: Used to understand user behavior.
• Targeting Cookies: Ensures advertisements are tailored to users.

10. Policy Changes

This Privacy Policy may be updated by the Company when necessary. Updates will be published on our website at least 30 days before taking effect. Significant changes may also be communicated via email.

11. Contact Information

For inquiries, requests, or complaints regarding your personal data, you can reach us via the following contact details:

Address: Firuzköy Mah, Firuzköy Blv. No:192/2, 34325 Avcılar/İstanbul
Phone: +90 (537) 952 14 81
Email: info@itppack.com

This Privacy Policy has been prepared to protect the rights of our users and ensure the security of their data. We are always happy to address any questions regarding our policy.